top of page
Frequently asked questions
To cancel your order, please email sales@33imports.com (mailto:sales@33imports.com)with your order number. We are quick to respond usually within a few hrs of receipt.
Here is a tutorial video showing how to open a balinese 'bali" fringe tassel umbrella with shells easily by tipping it upside down.
Opening A Bali Umbrella
https://www.youtube.com/watch?v=YlWysG_M1M8
Absolutely Yes. The item listed is the item you will receive. If for some unseen reason the item is no longer in stock we will send you other variations for your choosing prior to an order being cancelled.
Once your order is shipped, you will receive a tracking number via email. Use this number to track your delivery on the carrier's website. If for any reason you have not received an email from us, please contact us directly sales@33imports.com(mailto:sales@33imports.com)
33imports.com is Washington's first wholesale Indonesian home goods store, specializing in artisan-made rustic decor sourced ethically from Indonesia. Sourcing rustic home furnishings, tike bamboo, live edge tables, petrified wood sinks, and boho decor from Bali.
Our containers arrive every 3 months. Stay updated by subscribing to our newsletter for new shipments. The containers are 40 foot high cube containers full of antiques and handcrafted home goods to inspire your tropical interior design needs.
We accept all returns in original condition within 14 days of purchase regardless of the reason. There are no restocking fees. Simply send it back, and we will refund you in full, absent prepaid postage.
The best way to contact us is via email at support@33imports.com or by phone at +1 253 600 7093.
Our store operates from 8:30 AM to 5 PM, Monday - Friday and again Saturday from 10-4pm, hope to see you then!
We offer discounts on select items and negotiated pricing for bulk purchases over 1,000. you can always ask for the owner for best pricing options.
For all wood products we suggest beeswax any manufacturer will do as long as it is non-toxic.
Petrified Stone sinks we suggest a mild abrasive wax yearly to clear any calcium deposits away and return the natural luster to the wash basin.
Tariffs are not passed onto customers. Our wholesale prices will remain the same regardless of outside conditions.
Yes, all our products are ethically sourced, supporting local artisans and sustainable practices. We partner with families who sell from 10x20' storefronts where they live.
You can use wood filler or epoxy to fix checks or cracks. Alternatively you can use PL Max that dries quickly and have the ability to sand within 24hrs. Detailed instructions are available on our website.
We are located at 9508 Front St S, Lakewood, WA 98499, in a white warehouse. We have minimal signage as we are a wholesaler. Feel free to call us at 253 600 7093 if you need help finding us!
Yes, we provide a detailed pdf care guide for wood and stone products on our website. We also have youtube tutorials available to view.
Yes, we offer wholesale pricing. We sell on Faire to many boutiques across the united states. Please contact us if you have the need for a bulk orders at sales@33imports.com(mailto:sales@33imports.com)
We ship primarily with usps, ups, fedex, and dhl. We also have a network of local couriers and delivery services available at will.
Yes, we accept custom orders although there is some risk when ordering in this manner. We suggest waiting on the containers arrival so we can check quality first.
Yes, assembly instructions are included with your purchase. Contact us if you need additional assistance.
For wood and stone items, use a soft cloth and avoid harsh chemicals. Detailed care instructions are provided with each product.
Once your order is shipped, you will receive a tracking number via email. Use this number to track your delivery on the carrier's website.
To subscribe to our newsletter, visit our website and click on contact us. From there enter your email and you will get our notification on new shipments as they arrive.
Yes, you can request a specific artisan for your custom order. Let us know your preference and we will coordinate accordingly.
Our products are sourced from regions like Central Java, Bali, and Sumatra, reflecting Indonesia's rich cultural heritage. Each piece has a unique story and crafted by small families across Indonesia's archipelago.
Talk to the owner!
Stone garden statues and limestone carvings should be cleaned with a soft brush and then hosed with water clean. If there is a blemish on the carving you can shave some of the soft limestone clear with a file.
We accept cash, cards, and paypal payments.
Yes, you can visit our store at 9508 Front St S, Lakewood, WA 98499. There is a purple banner on the front of our building that reads 33imports. Hope to see you soon!
bottom of page